How can we help?

Below are answers to some of the most common questions that we receive. Not finding what you’re looking for? Please drop us a note at info@chibitronics.com.

General Questions

My circuit isn’t working right, how can I fix it?

We can help! Here are some of the most common circuit issues for why a light isn’t turning on and how to fix them:

• Is the battery facing the right way?
Make sure your battery is + side up (when using our circuit templates) before you fold the page over.
• Is the LED sticker stuck down firmly?
Press down on your LED for a count of 5 seconds to ensure a good connection.
• Is the LED pointing the right way?
Check that the metal parts of the sticker are sitting on top of your copper tape, positive to positive (wide side of triangle to + of your battery) and negative to negative (pointed side of triangle to the – side of your battery).

If your circuit is still not working, or if you have questions regarding coding and other topics, please check out our more in-depth troubleshooting guide.

How do I get started with paper circuits?

Try this paper card tutorial for a friendly introduction or jump into the Circuit Sticker Sketchbook for a more in-depth exploration of paper circuits!

What age are your products designed for?

There is no upper bound on the recommended age for our products!  However, for younger learners and creators:

Intro Pack and STEM Starter Kit:
The youngest recommended age for the STEM starter kit depends on whether the child is using it alone, or with adult supervision.

For kids using the kit on their own, the recommended age is 12 and up due to the choking hazard for small parts and the coin cell battery.

For kids using them with adult supervision, we have seen teachers use the kit successfully with 3rd graders and up (age 8 years and older). Younger children may need extra help from an adult to lay out the copper tape traces and align the LEDs with the template when placing them. Older kids (5th graders and middle schoolers) generally can do the circuit building and drawing activities themselves.

Love to Code kit:
Due to the advanced coding concepts covered and integrated circuit building, we designed the Love to Code series for learners in middle school and up through University level, so age 12 and older.

What batteries can I use with LED stickers?

We recommend 3 volt CR2032 coin batteries for standard projects. You can also use 3 volt CR2016 coin batteries, which are thinner and great for paper crafts, but these don’t last as long as the CR2032 batteries.

Any battery or power source that is between 3 volts to 6 volts will work for the LED stickers. The higher the voltage, the brighter your lights will glow.  However, any power source with voltage above 6V may be too high and cause damage to the lights.

How many LED stickers can I light up with one 3V coin battery?

We recommend up to 10 LED stickers per standard 3V coin battery (size CR2032).  However, you can actually light up many more. We have done up to 25 LED stickers in a project once! 

The issue is that the more LED stickers you turn on with one battery, the faster the battery will drain, since it has a limited amount of power.  You may also notice that as you connect even more LEDs to the one battery, all the lights will begin to get dimmer.  For fewer LED stickers (like 10 or so) this effect isn’t really noticeable.  However, as you reach the limit of how many lights the battery can power at once, you’ll start noticing the dimming effect on all the lights.  

Likewise, if you light up many different colors of LED stickers with one battery, you’ll start to notice that certain colors seem to dim more than others.  For example white LED stickers will dim faster than red LED stickers.

Can LED circuit stickers be reused?

Yes, just be careful not to bend the sticker when you peel it back off the circuit.  If you bend the sticker too much, it may break the sticker. Once the sticker is removed, if it peels off very cleanly you may be able to reuse the conductive adhesive once or twice. If not, you can use conductive fabric patches or solder to reconnect the LED to a new circuit. 

You can also remove the adhesive from the back of the sticker and use it simply as a thin, non-sticky LED light.

What devices work with the Chibi Chip?
Does the Chibi Chip work on Chromebooks?

The Chibi Chip will work on most laptops, including Chromebooks, as well as tablets and phones. To use with phones, you will need a separate USB power supply. All the Chibi Chip needs is an audio jack for uploading code and a USB A port with enough power for the Chip.

Please note: if you have issues getting the program to upload even though the chip is on, you may need a stronger power supply.  Try plugging the chip into a USB wall charger, for example.  If you continue to have issues programming your Chibi Chip, please contact us at info@chibitronics.com.

Where does the name Chibitronics come from?

Chibitronics is a portmanteau of “chibi” which means little in Japanese and “tronics” from electronics. We aim to make circuits small and friendly (and cute!), rather than intimidating and scary, so that everyone can feel comfortable creating electronics.

Ordering and Shipping

Can I buy Chibitronics products in my country?

We ship internationally from the United States to most countries. Unfortunately we currently do not ship orders from our online shop to countries in the European Union due to new VAT regulations. However, if you are in the EU and agree to cover import duties, VAT and any other fees, you can email your order to info@chibitronics.com and we will be able to ship to you directly.

If we don’t ship to your country, or if you would like to buy locally, here’s a list of our international resellers.

Don’t see your favorite local reseller on our resellers list or perhaps they’re not stocking the product you’re looking for?  Please let us know and also send the reseller a note requesting our products to be in their store. Thanks for your support!

How do I get an invoice for my order?

Please send a request for an invoice along with your order number to info@chibitronics.com.

If you are having technical issues with a purchased product, please email info@chibitronics.com for assistance.

What is your shipping policy?

Domestic US: Our main carrier is USPS Priority. Most orders should reach you within approximately 7 business days.

International: We use USPS First Class Mail International and USPS Priority Mail International. You can choose your preferred method during checkout. Please note that as the customer you are responsible for import taxes and fees.

If you have special shipping requests, please let us know at info@chibitronics.com.

What is your return policy?

Returned products must be new, unopened and returned within 30 days of purchase.  To make a return, please email info@chibitronics.com with your order number. Please note: shipping will not be refunded.

If you are having technical issues with a purchased product, please email info@chibitronics.com for assistance.

Educator Questions

I’m a school or organization. Can I use a purchase order?

Yes! Email purchase orders along with billing and shipping address to: info@chibitronics.com. You can also contact this email if you need an estimate. Our contact information is below, and our W9 is here. More information about ordering can be found on our How to Order page.

Chibitronics Inc
831 N Tatnall Street
Suite M #222
Wilmington, DE 19801
Phone: (302) 316-5113
Email: info@chibitronics.com

I am tax exempt. What should I do?

Please send your tax certificate to info@chibitronics.com so we can make sure you are not charged tax on your purchase.

What materials should I get?

Check out our classroom and makerspace supply lists here.

Can you do a training at my school?

Sure! We offer regular online training sessions as well as self-guided options. Check out our Events & Workshops page to find out about upcoming events.

If you are looking for a personalized one-on-one training opportunity for your school, please fill out our Training Request Form and let us know what your needs are. Please note: in-person trainings are currently on hold due to COVID-19.

Do you offer discounts for educators?

Yes! Sign up here to register for an educator discount. We also have special discounts throughout the year.  To learn about these, please subscribe to our newsletter here or follow us on social media.

Additional discounts are available for large institutional orders, please contact us at education@chibitronics.com for more information.

Wholesale Inquiries

I’m a store or distributor. How can I sell Chibitronics products?

Thank you for your interest! Please fill out our Wholesale Inquiries Form and we will get back to you within 1 to 2 business days with more information.  We look forward to hearing from you.

Contact

My question isn’t here, how do I contact you?

Please fill out our contact form or email us at:

info@chibitronics.com for general questions

education@chibitronics.com for education-related questions.

What is your mailing address?

Chibitronics Inc
831 N Tatnall Street
Suite M #222
Wilmington, DE 19801

Phone: (302) 316-5113

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